Shipping policy

Thank you for shopping with Analemma8. To ensure a smooth delivery experience, please review our shipping guidelines, processing timelines, and protection options below.

1. Order Processing & Shipping Timeframes

  • Processing Time: Orders placed Monday through Friday (excluding holidays) are processed and shipped within 5 business days once credit card authorization and verification are obtained.

  • Delivery Days: Please note that Saturday and Sunday deliveries are not available.

  • Backorders: Items on backorder will ship as soon as inventory becomes available to fulfill the order.

2. Shipping Destinations & Address Restrictions

  • Eligible Regions: At this time, we only ship within the United States and Canada.

  • PO Boxes: We do not accept PO Boxes for delivery. A physical address must be provided at checkout.

  • Address Changes: If you need to change your shipping address, please email us at hello@analemma8.com as soon as possible. We will make our best attempt to update it if the package has not yet shipped. We cannot reroute a package once it has left our facility.

3. Package Protection & Order Security

Because once a package is marked as "Delivered" by the carrier, the responsibility transfers to the recipient, we offer two distinct options to secure your shipment:

Option A: Signature Confirmation (At Checkout)

If you believe your delivery address or surrounding environment may be insecure, we strongly recommend selecting the Signature Confirmation option at checkout for added protection.

  • Note: We are not responsible for lost or stolen packages if signature confirmation was not purchased.

Option B: Shipping Guarantee Policy (At Checkout)

For complete peace of mind—especially on high-value orders—customers can choose to add our optional Shipping Guarantee at checkout.

  • With Shipping Guarantee: Your order is fully insured. In the unfortunate event of loss, theft, or damage, we will fully support, manage, and assist you throughout the claims process to guarantee a successful resolution.

  • Without Shipping Guarantee: If a package goes missing, is stolen, or is lost in transit, contact us so we can assist you with your claim. We will help you file a claim with the shipping carrier, but we cannot refund or replace lost or stolen items if the carrier denies the claim, as the outcome depends solely on the carrier's investigation and policies.

4. International Shipping, Duties, & Refused Delivery (Canada)

All orders shipping internationally to Canada are subject to additional charges based on the importing country's regulations:

  • Customer Responsibility: All taxes, tariffs, customs fees, and duties are to be paid for by the customer at the time of delivery. Analemma8 does not have information on customs or duties and cannot estimate these charges. Please check with your local authorities before placing an order.

  • Unpaid Fees / Refused Shipments: Analemma8 is not responsible for unpaid import taxes. We will not issue refunds or exchanges for deliveries that have been refused due to non-payment of import taxes.

  • Cost of Refusal: If you refuse any shipment from Analemma8, you are legally responsible for the original shipping charges, any import fees incurred, and the cost of returning the package to us. This total amount will be deducted from your merchandise refund.

Questions?

If you have any questions regarding our shipping policies, please feel free to reach out to our customer support team at hello@analemma8.com.