Refund policy

Thank you for shopping with Analemma8. Due to the limited quantity and natural uniqueness of our products, we maintain these guidelines to ensure that all customers receive our pieces in their finest condition.

If you are not completely satisfied with your purchase, you may return your item(s) within 15 days of the delivery date.

1. Return Eligibility & Condition

To be eligible for a return or exchange, your item must be in the exact condition you received it:

  • Unworn and unaltered

  • Original tags securely attached

  • Packed in its original packaging (to protect the jewelry from damage during transit)

  • Accompanied by the original receipt or proof of purchase

⚠️ Note: Items sent back to us without first requesting a return will not be accepted. We reserve the right to reject returns or withhold a full refund if items are damaged due to improper packaging or missing original tags.

2. Return Fees & Refund Options

Original shipping charges are non-refundable with no exceptions. Your return fees depend on whether you select store credit or a refund to your original payment method:

Option A: Refund as Store Credit (Recommended)

Choosing store credit is the best way to maximize your refund value.

  • Domestic Returns (US): Free return ($0 Restocking Fee applies).

  • International Returns: A $25 shipping fee will apply, but the 6% Restocking Fee is completely waived.

  • Format: Store credit is issued as a digital Gift Card Code calculated from the actual product subtotal paid (excluding original shipping fees).

Option B: Refund to Original Payment Method

  • Domestic Returns (US): An $8 shipping fee applies, along with a 6% Restocking Fee per item.

  • International Returns: A $25 shipping fee applies, along with a 6% Restocking Fee per item.

⚠️ Note: Waiver Rule: The 6% restocking fee waiver only applies to the first return of your original cash purchase. Subsequent returns of orders placed using store credit will be subject to standard restocking and shipping fees.

3. How to Start a Return

Step 1: Request Approval

Contact us at hello@analemma8.com to initiate your return. We will review your request and get back to you within 3 business days with instructions and a return shipping label if accepted.

Step 2: Ship Within 5 Days

Once your return request is approved, you must ship the item(s) back within five (5) days.

  • Important: If the return is not shipped within this 5-day timeframe, the refund amount will be reduced to 60% of the original purchase price.

Step 3: Inspection & Refund Processing

We will notify you once we’ve received and inspected your return.

  • Approval: If approved, your refund will be processed.

  • Timeline: Credit card refunds take up to 10 business days to automatically post to your original payment method (processing times may vary by bank).

  • Follow-up: If more than 15 business days have passed since approval and you haven’t received your refund, please reach out to us at hello@analemma8.com.

4. Damages, Issues, and Non-Returnable Items

  • Damages upon Arrival: Please inspect your order immediately upon receipt. If an item is defective, damaged, or if you receive the wrong item, contact us right away so we can evaluate the issue and make it right.

  • Exceptions: We cannot accept returns or exchanges on sale items or customized pieces.

Questions?

You can always reach us for any return-related questions at hello@analemma8.com.